Maxwell Johnson thought his appointment at the Bank of Montreal would be routine.

He’s been a customer since 2014 and wanted to open an account for his 12-year-old granddaughter so he could transfer funds to her electronically when she was on the road for basketball games.

But at the Dec. 20 meeting at BMO’s Burrard Street location in downtown Vancouver, an employee questioned the identification he and his granddaughter presented.

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